General terms and conditions of sale of Luksal

1. Application – exclusivity 

These general terms and conditions of sale apply to every order placed by the Customer. The Customer confirms having read the terms and conditions, accepts them in full, without any reservations and waives its own terms and conditions. The general terms and conditions exclude the Customer’s terms and conditions, even if these are specified in a commercial document of the Customer, for instance in a purchase order, and regardless of when the Customer presents its terms and conditions or wishes to impose them, and even if the Customer’s terms and conditions state that Luksal’s do not apply. A reference by Luksal to a commercial document of a Customer shall never be interpreted as an acceptance by Luksal of the Customer’s terms and conditions. Luksal may only be considered to have waived its general terms and conditions by way of a document specifically and exclusively drafted for this purpose and signed by a person authorised in accordance with the articles of association to bind Luksal.

If and to the extent that the special contractual conditions deviate from these general terms and conditions of sale, the special contractual conditions shall take precedence.

2. Quotation – order confirmation 

All quotations, price estimates and price lists shall be non-binding for Luksal and shall be handed over to the Customer without any obligation or liability. It is the Customer’s responsibility to provide Luksal with complete and correct information for a proper consideration of the order and to always carefully examine all details contained in the quotations and to immediately inform Luksal of any erroneous underlying data or potential difficulties in fulfilling the order. Any order or contract placed by the Customer shall be binding on the Customer. On the other hand, Luksal shall only be bound after sending a written order confirmation.

3. Subcontracting

In the event that Luksal fulfills an order as a subcontractor, the provisions of the contract with the principal shall have no effect on the contract between the Customer and Luksal, unless Luksal accedes to these provisions by means of a document drawn up specifically and exclusively for this purpose, which is signed by a person authorised in accordance with the articles of association to bind Luksal. Unless otherwise expressly agreed, Luksal shall at all times be entitled to outsource all or part of the order to third parties.

4. Prices

All prices stated in the quotation are always exclusive of VAT and exclusive of additional costs such as costs of packaging, customs duties, transport, insurance, security, etc, unless expressly agreed otherwise. The price estimate applies to delivery of goods and execution of works under normal conditions. Additionally, the prices are based on work performed during Luksal’s normal working hours. Any additional costs resulting from overtime requested by the Customer, work on Saturdays or Sundays, night work or work on public holidays shall be charged in accordance with the applicable scales.

5. Delivery

Delivery periods are always based on an estimate and are indicative. If the execution of a delivery or work depends on documentation or information provided by the Customer and this documentation or information is not provided at the agreed times, the delivery deadlines shall not be extended proportionally, but must be renegotiated. Any penalty clauses shall lapse in this case.

The risk of loss or damage to the goods shall be transferred from Luksal to the Customer at the time of delivery. If the Customer fails to collect the goods or postpones collection, the goods shall be stored at the Customer’s expense and risk, without this affecting the terms of payment.

6. Duty to examine and complaints

It is the Customer’s duty to thoroughly examine and test the delivered goods and executed works within a period of eight calendar days after delivery. The costs of inspection and other checks not provided for in the contract shall be borne by the Customer. Any complaint regarding non-conformity or defects in the goods or work performed must be notified to Luksal by registered letter within eight calendar days of discovery of the non-conformity or defect, or of the date on which the non-conformity or defect should have been discovered. The notification shall contain a precise description of the non-conformity or defect. If the non-conformity or defect is hidden, in the sense that it is not visible after thorough examination, it must be notified in the same way within a period of eight calendar days after its discovery. The Customer may not refuse delivery and acceptance of the goods and works performed and may not postpone payment if there are minor imperfections which can be repaired during the guarantee period and which do not prevent the use of the goods or the executed works. If the Customer uses or processes the goods or executed works, the use or processing shall be deemed to constitute acceptance of the visible condition of the goods. These conditions shall apply strictly and failure to observe them shall result in the inadmissibility of the complaint. The period for bringing an action on the grounds of defects rendering the sale void or on the grounds of defective execution of the work shall be set at one month from the discovery of the defect.

7. Engineering 

If Luksal’s order includes an engineering assignment, whether or not for a separate fee, it shall be the Customer’s responsibility to provide Luksal with all data and documents reasonably required for the proper execution of the engineering work. These data and documents must be complete and correct. Luksal is absolved of the obligation to check the data and documents for accuracy. If the Customer provides deviating, incorrect or incomplete data ordocuments, Luksal shall not be liable for any related conceptual errors or for non-fulfilment of the contractually agreed specifications and performances. Necessary corrections will give rise to an additional charge. If no agreement can be reached on the additional charge, Luksal shall be entitled to unilaterally terminate the entire order, without prejudice to Luksal’s right to be compensated for all damages.

8. Safety and wellbeing

Prior to the conclusion of the contract, the Customer shall provide all necessary information regarding risks and measures concerning the safety and wellbeing of Luksal personnel at the worksite, which apply at its location. If Luksal is not informed or is inadequately informed, Customer shall bear all responsibility. Any additional costs in this case shall be borne by the Customer. The Customer shall arrange for the coordination of the work of external companies and the necessary cooperation with such companies in the application of measures relating to the safety and welfare of employees at work, in accordance with the provisions of the Welfare Act, the Codex on Welfare at Work and other applicable legislation. Luksal shall never be obliged to perform work in hazardous conditions. The works must always be performed in an asbestos-free environment and without involving any materials containing asbestos. The Customer shall allow Luksal’s personnel to use its sanitary and other facilities as prescribed by the A.R.A.B. and the Codex on Welfare at Work.

9. Guarantee

Luksal pledges that all goods and works shall comply with the contractual requirements. Subject to the stipulations above regarding ‘Duty to examine and complaints’, this guarantee is valid for a period of one year from the date of delivery. The guarantee shall only oblige Luksal to replace or repair the delivered goods or to redo or correct the work performed, this at Luksal’s discretion. The guarantee cannot be invoked in the event of normal wear and tear of the goods or works, improper use of the goods or facilities, chemical influences, modifications made by the Customer and, in general, in the event that Luksal is not responsible for the non-compliance with the contractual requirements. Under no circumstances can the guarantee be invoked by the Customer if the Customer is in breach of its payment obligation. The costs arising from an inadmissible claim under the guarantee shall be invoiced to the Customer.

10 Additional work – downtime

Luksal shall always be entitled to compensation if additional work is required due to the actions of the Customer or a third party. Additional work shall be paid according to prices agreed upon between Luksal and the Customer or according to market prices. Luksal reserves the right to suspend delivery until there is written agreement with the Customer on the nature, execution and price of the additional work. If the work cannot be performed as planned due to the actions of the Customer or a third party, Luksal shall be entitled to compensation for the downtime. This compensation shall cover the cost price of the material and personnel made available for the works, the fixed costs and the reasonably expected profit. Luksal reserves the right to leave the worksite and continue working at a later date in line with internal schedules.

11. Cancellation

If the Customer cancels an order or if Luksal is entitled to discontinue the order under the contractual agreements, including these general terms and conditions of sale, Luksal shall be entitled to full compensation, consisting of compensation for all costs incurred (all expenses and all labour) and for everything Luksal was entitled to gain from the contract, including the margin. The compensation shall never be lower than 35% of the contract price. The Customer agrees that compensation of 35% of the price is a reasonable estimate of the damage Luksal may suffer as a result of the cancellation.

12. Payment

All invoices are payable to Luksal’s registered office.

If Luksal’s invoices are not disputed by the Customer within a period of fourteen calendar days, these invoices shall be regarded as accepted.

The payment deadlines are strictly applicable. A breach of these deadlines constitutes a serious breach of contract on the part of the Customer which entitles Luksal to suspend performance of the contract or to terminate the contract immediately.

In the event of non-payment on the due date, the Customer shall automatically owe default interest of 12% per annum on the unpaid amount, without notice of default being required. Moreover, in the event of non-payment on the due date, the Customer shall be liable, by operation of law and without any notice of default being required, to pay a fixed compensation of 15% of the amount of the invoice, with a minimum of €250.00, to cover extrajudicial collection costs.

The non-payment on the due date of one invoice automatically makes all other outstanding invoices, even those not yet due, immediately due and payable in full.

13. Change of order and additional work

Luksal shall only be bound by a changed agreement or by the performance of additional work if this change or the additional work is approved in writing.

14. Retention of title

As security for the payment of all goods delivered, works performed and services provided by Luksal, the delivered goods shall remain Luksal’s property until full payment for all such goods, works and services has been made. The retention of title shall also apply as security for the payment of interest, damages and any costs arising from a possible default of payment.
Until such time as the title to the goods is transferred to the Customer, the Customer shall store the delivered goods with due care. Among other things, the Customer undertakes to secure the goods, to take the necessary measures to avoid damage and to insure these goods.
The delivered goods shall be clearly marked by the Customer as being the property of Luksal until such time as the transfer of title has taken place. The Customer undertakes not to resell the goods to third parties or to encumber them with a preferential right or otherwise. Luksal shall be immediately notified in writing of any fact which is of such a nature as to affect Luksal’s property rights (damage, seizure, etc).
Luksal shall be entitled, subject to prior notice, to inspect the goods in order to verify the Customer’s compliance with the above provisions and the condition of the goods. If the goods are taken back, this shall be done at the expense and risk of the Customer. Any advance payment shall be retained by Luksal as compensation for damages, without prejudice to Luksal’s right to demand higher compensation if there is reason to do so.

15. No compensation or exception

The Customer waives the right to offset any compensations owed to it by Luksal with the amount of outstanding invoices of Luksal. Nor may the Customer suspend its own obligations should Luksal default on its obligations.

16. Force majeure and hardship

Luksal is the only party who can invoke force majeure. The Customer’s option to be relieved of its obligations or to have them suspended due to force majeure is expressly excluded here. Force majeure means any unforeseeable event beyond the reasonable control of Luksal or any foreseeable event, the consequences of which cannot be reasonably avoided by Luksal (including, without limitation, epidemics and pandemics, government decisions, strike, lockout, transport interruption, fire, flood, riot, machinery breakdown, total unavailability of materials, raw materials or parts, war and embargo), which occurs after the conclusion of the agreement and which makes the performance of the agreement by Luksal completely or partially impossible. In the event of force majeure, Luksal’s obligations shall be suspended for the duration of the force majeure. Luksal undertakes to notify the Customer without delay if an event of force majeure occurs. The Customer and Luksal shall immediately enter into discussions with a view to finding a solution and shall take all reasonable measures to limit the consequences of the force majeure. If the force majeure situation persists for more than three months and Luksal and the Customer have not agreed on a solution, the Customer or Luksal may terminate the contract without being entitled to claim any compensation. The Customer shall in any case be obliged to reimburse all deliveries and all work carried out up to the time of the occurrence of force majeure.
Should circumstances arise that were unforeseeable at the time the contract was concluded, or that were foreseeable but unavoidable, and these circumstances make it unreasonably difficult for Luksal to perform its obligations (this without prejudice to the application of any price review formulas), either because they affect the scope, or the timing, or the cost of performance, the Customer and Luksal shall renegotiate the contract with a view to granting Luksal reasonable compensation. The Customer and Luksal shall conduct these negotiations in good faith. Luksal is entitled to suspend its obligations during the negotiations. If the renegotiations are dismissed or fail within a period of one month, Luksal may apply to the court to amend the contract to bring it into line with what the parties would reasonably have agreed upon at the time of the conclusion of the contract if they had taken the aforementioned circumstances into account, or to terminate the contract in whole or in part. The claim will be brought and dealt with as in interlocutory proceedings. Luksal is entitled to suspend its obligations during the proceedings. The Customer and Luksal hereby expressly agree that an unreasonable or abnormal increase in the prices of materials or raw materials or the prices of machine parts between the time of conclusion of the contract and the time Luksal purchases such materials, raw materials or parts shall be regarded as a circumstance which is unforeseeable or unavoidable and for which, regardless of any clause in the contract to the contrary, Luksal has not taken the risk for its own account.

17. Liability limitation

Luksal undertakes to use all reasonable means that may be expected from a careful and competent firm to bring the order to a successful conclusion. Luksal shall never be bound by a guarantee or result obligation. Luksal’s total maximum liability shall be limited to an amount equal to the price agreed upon for the order or, in the absence of agreement on the price, the value of the work to be performed, without exceeding the amount covered by Luksal’s insurer. Luksal may choose to rectify its errors, in which case no compensation shall be due. Under no circumstances shall Luksal be liable for indirect or consequential damages. The Customer and Luksal understand that indirect and consequential damages include, but are not limited to, delays in production start-up, business interruptions, loss of profit or turnover, loss of anticipated savings, assembly and disassembly costs and claims against the Customer by third parties. Luksal also expressly excludes any liability due to damage to goods made available by the Customer for processing. The limitations on liability set out above shall apply regardless of the legal basis on which the liability claim is based.

18. Intellectual and property rights

All intellectual property rights to the resources, creations, goods, names, drawings, including patents, models, logos,copyrights, software and hardware, licences, company know-how applied by Luksal shall remain the exclusive property of Luksal at all times and may therefore not be reproduced, used or passed on to third parties without the prior written consent of the person authorised to represent Luksal in accordance with the articles of association. This provision shall also apply to the intellectual property rights obtained by Luksal from third parties or which Luksal may exercise.

19. Credit risk – security 

The Customer declares and guarantees that it has sufficient liquidity and is sufficiently solvent to pay the price of the order. Luksal is discharged from any duty to conduct its own investigations on this matter.
If Luksal has serious indications that the Customer will not be able to fulfil its payment obligations, Luksal reserves the right to suspend all or part of the order until new payment terms (e.g. cash payment or prepayment) have been agreed with the Customer and/or the Customer provides sufficient security for fulfilment of the payment obligations. If the Customer refuses Luksal’s reasonable demands, Luksal reserves the right to cancel all or part of the order. The above is without prejudice to Luksal’s right to be compensated for all damages.

20. Consequences of nullity

If one or more of these conditions should be invalid, the other conditions shall remain valid and enforceable. The invalid conditions in question shall remain valid and enforceable in respect of the part that passes the test of legality.

21. Law and competent court

The contractual relationship between Luksal and the Customer shall be governed by the laws of England and Wales. Any dispute between the Customer and Luksal in connection with the present contract shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

Download the sales conditions